Shipping policy
Shipping Policy
Processing Time:
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders or during holiday seasons, shipments may be delayed by a few days. We will notify you of any significant delays via email.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days (depending on your location).
- Expedited Shipping: Delivery within 2-3 business days.
- Express Shipping: Delivery within 1 business day (available in select areas).
Please note that delivery times are estimates and may vary depending on your location, the carrier, and other factors beyond our control.
Shipping Issues & Lost Packages:
We are not responsible for lost, stolen, or delayed packages once they have been handed off to the shipping carrier. If your package is marked as delivered but you have not received it, please check with your neighbour's or local post office. If you believe there is an issue with your shipment, please contact us at kerrieillustrates@gmail.com